Privacy Policy of Kanghe Biology

Ningbo Kanghe Biotechnology Co., Ltd. (hereinafter also referred to as "Kanghe" or "We") is well aware of the importance of your personal information to you. We will protect the security of your personal information and privacy in accordance with the provisions of laws and regulations. We have formulated this "Privacy Policy" and specially remind you: We hope you carefully read and understand the Co-healthy Privacy Policy before using Co-healthy and related services, so that you can make appropriate choices.
This Privacy Policy (hereinafter referred to as "this Policy") applies to the products and/or services we provide. When you use our services, we will collect and process your relevant information. Therefore, please carefully read this Policy and make sure you understand our rules for collecting and processing your personal information (including how to collect, use, store, and share such information), as well as the ways we provide for you to access, update, delete, and protect this information.
When you agree to this Privacy Policy, or start or continue to use our products or services in an appropriate manner without contacting us to express an opposing opinion through appropriate means, we will deem that you fully understand and agree to this Policy. During the reading process, if you have any questions, opinions, suggestions, or complaints—especially if you believe that our personal information processing activities have harmed your legitimate rights and interests—you may file a complaint or make a suggestion about our services through appropriate regulatory channels, or contact us via the following methods:
Privacy Matters: 400-188-8660
If you are a minor under the age of 18, in accordance with the provisions of relevant laws and regulations, please obtain the consent of your parent or legal guardian in advance before using our products or services.

This Policy mainly explains to you the following:

1. What personal information we collect
2. Purposes of processing personal information and definition of legal basis
3. System permissions we use
4. Rights related to personal information
5. Information security protection measures
6. Information retention period
7. Protection of minors’ personal information
8. Statement on policy changes
9. How to contact us

Definitions

In this Policy:，

• Personal Information: Information recorded in electronic or other forms that can be used alone or in combination with other information to identify an individual’s identity or reflect the specific activities of a particular individual.
• Sensitive Personal Information: Including personal biometric information, communication records and content, health-related information, transaction-related information, precise location information, etc. When we provide you with specific products or services that involve the collection of sensitive personal information, we will obtain your consent through a prominent and clear notice before collecting your sensitive personal information.
• Smart Device: A non-standard computing device produced or manufactured by a hardware manufacturer, which has a human-computer interface and can transmit information through a wireless network.
• Application (App): A mobile application (client) developed by us, which can help end-users remotely control smart devices.

I. What Personal Information We Collect

To provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide the required personal information, we will not be able to provide you with the corresponding products or services.

1、 Information You Voluntarily Provide to Us

• Account Registration Information: When you register an account with us, we will collect your account name and contact information, including your email address, username, and login credentials. During your interaction with our products, we will further collect information such as your nickname, country and country code, language preference, or time zone in your account.
• User Feedback: When you use our services and submit feedback or suggestions related to the services to us, we will collect the email address, mobile phone number, and feedback content (including attached images) you provide, as well as the submitted problem logs. All this information will be used to help us promptly address issues with the App and faults related to smart devices. Meanwhile, depending on the specific App products and services, we will collect corresponding and necessary personal information to provide you with the products and services.

Information Collected Based on Additional Functions Provided

To provide you with more convenient and high-quality products and/or services and strive to enhance your experience, we will collect and use your personal information in the following additional services we provide. If you do not provide this information, it will not affect your use of the basic services of this App, but you will not be able to enjoy the user experience brought by these additional services. These additional services include:

• Location-based Additional Services:
  When you enable the location function of your mobile device through system authorization and use services provided based on location, we will collect and use your location information to facilitate the interaction between the App and your smart device. You can disable the location service in your mobile device’s system to stop us from collecting your location information.
• Additional Services for Accessing and Uploading Images/Videos from Photo Album (Image Library/Video Library):
  After you enable the photo album permission, you can use this function to upload your photos/images/videos to provide evidence when reporting issues with device usage. When you report a device usage issue, we will locate your problem through the photos/images you upload.
• Additional Services Based on Storage Permission (Android System):
  We request this permission from you to ensure the stable operation of the client. After you enable the permission for us to read/write to your device’s storage, we will read from or write necessary information (such as images, files, and crash logs) to your device’s storage space. This is used to provide you with the function of publishing information or recording crash logs locally.
• Additional Functions Based on "Floating Window" (Android System):
  We request this permission from you. When you bind a camera in the App, this permission can be used to display the real-time camera feed in the floating window.
• Additional Services Related to Bluetooth Technology:
  After you enable the Bluetooth permission, you can use Bluetooth functions, including device control, device status retrieval, device discovery, and device network configuration. In these functions, we will communicate with the terminal device via Bluetooth. Please note that even if you have agreed to enable Bluetooth permission, we will only use Bluetooth for communication in the following scenarios: displaying device status on the homepage and device panel; controlling devices on the homepage and device panel; and discovering devices and configuring device networks on the homepage and device addition page.
  You understand and agree that the above additional services require you to enable permissions (such as location information (geolocation), photo album (image library), internal/external storage, "floating window", and Bluetooth access) on your device to realize the collection and use of information related to these permissions. You can check the status of the above permissions one by one in your device settings and decide to enable or disable these permissions on your own.
  Please note that enabling any permission means you authorize us to collect and use the relevant personal information to provide you with the corresponding service. Once you disable any permission, it means you revoke the authorization. We will no longer continue to collect and use the relevant personal information based on that permission, nor will we be able to provide you with the service corresponding to that permission. However, your decision to disable a permission will not affect the collection and use of information that has already been conducted based on your previous authorization.

2、 Information We Automatically Collect

• Mobile Device Information: When you interact with our products, to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize your service experience, and protect the security of your account, we will automatically collect mobile device information, including your mobile device model, login IP address, wireless connection information, operating system type and version, App version number, push notification identifier, log files, and mobile network information. Meanwhile, we will collect your software version number.
• Mobile Device Information: When you interact with our products, to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize your service experience, and protect the security of your account, we will automatically collect mobile device information, including your mobile device model, login IP address, wireless connection information, operating system type and version, App version number, push notification identifier, log files, and mobile network information. Meanwhile, we will collect your software version number.
• Log Information: When you use our App, to improve your user experience, system logs and exception logs will be uploaded for analysis. These logs include your IP address, preferred language, operating system version, and access date or time. This helps us accurately identify problems and assist you in resolving issues encountered during service usage.
  Please note that individual mobile device information and service log information are pieces of information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, then during the combined use period, such non-personal information will be regarded as personal information. Unless we obtain your authorization or as otherwise stipulated by laws and regulations, we will anonymize and de-identify such information.

3、 Information Related to Smart Devices

When you use a smart device, we collect information inherent to the smart device itself and information generated during your use of the smart device.

• Basic Information of Smart Devices: When you use a smart device connected to our products or services, we will collect basic information about the smart device, including the smart device’s name, device ID, online status, activation time, firmware version, and upgrade information.
• Information Collected During Smart Device Connection: Based on the type of smart device you need to connect, the collected basic information includes: For smart devices connected via Bluetooth: Device MAC address;
• Information Reported by Smart Devices: Depending on the different smart devices you choose to connect to our products or services, we will collect information reported by your smart device.

II. Purposes of Processing Personal Information and Legal Basis

The purposes for which we process your information are as follows:

• To Provide You with Services: We process your account information, mobile device information, usage information, location information, and information related to smart devices to provide the products and services you request.
• To Improve Our Services: We process your mobile device information, usage information, location information, and information related to smart devices to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiency, and prevent and track fraudulent or improper use.
• Non-marketing Communications: We process your personal information to send you important information related to services, changes to terms/conditions and policies, and/or other administrative information.
• Compliance: We process your personal information only when laws require us to disclose information, or when we deem it necessary or appropriate to:
• Comply with applicable laws and regulations, legal procedures, or requests from public institutions and government authorities;
• Fulfill our terms of use and other agreements, policies, or standards, including investigating any potential improper use;
• Protect the rights, privacy, security, or property of us and/or other users (including you); and seek available detection, prevention, and remediation measures or limit damages we may need to provide, or resolve security, fraud, or technical issues.
  We may also use the collected personal information in other ways. When collecting such information, we will provide specific notifications and obtain your consent in accordance with the requirements of applicable laws. If there is any change in the purpose of processing your personal information, we will notify you of such changes via email and/or a prominent notice on our website, and inform you of your choices regarding personal information.

III. System Permissions We Use

Device Permission	Description of Permission Function	Purpose of Requesting Permission
App Auto-Start (APPWIDGET_UPDATE)	Used for widget updates	1. To ensure that the App can normally update the widgets installed on the desktop even when the App is closed, this App must use the (auto-start) capability. It will wake up the App via system broadcasts at a certain frequency, which is necessary for implementing functions and services. 2. If you do not install the widget on the desktop, the App will not start automatically.
Storage	Function to save data to mobile phone storage	App update function and image sharing
Location	Device location (Bluetooth)	Bluetooth search for nearby devices
Camera	Taking photos	Setting a profile picture in the App

IV. Rights Related to Personal Information

We respect your rights and also manage your personal information. You may exercise your personal rights without paying any fees. In accordance with the requirements of local information protection laws: if your account service covers the Chinese Mainland, we will verify and process your request within 15 working days; if your account service covers regions outside the Chinese Mainland, we will respond to your request within 30 days.
You may exercise your rights related to personal information through the following specified channels:

• Request to access the personal information we process that is related to you (i.e., obtain a copy of personal information): Please contact 400-188-8660.
• Request to modify your personal information: Go to [My Profile] (top right corner) > [Profile Picture] > [Modify Account].
• Request to delete your personal information: Go to [My Profile] (top right corner) > [Profile Picture] > [Cancel Account]. Follow the prompts to delete your personal information.
• When we use your personal information based on your consent or our legitimate interests, you may choose to object to or refuse our use of your personal information: Please refer to the "Revoking Consent" section below.

Revoking Consent

We will protect your right to revoke consent through the following methods:
1）As mentioned above, you can change the permission settings in your device’s system through the mobile phone system permission settings of the App to revoke your consent. This includes permissions related to functions such as location, camera, photo album (image library/video library), microphone, Bluetooth settings, and push notifications.

When you revoke your consent or authorization, it will result in our inability to continue providing you with the services corresponding to the revoked authorization. However, revoking your consent or authorization will not affect the personal information processing activities that have already been conducted based on your previous consent.

V. Information Security Protection Measures

We adopt commercially reasonable physical, administrative, and technical protection measures to maintain the integrity and security of your personal information. We provide a variety of security protection strategies to effectively ensure the information security of users and devices.
In terms of device access: We use algorithms to ensure data isolation, access authentication, and authorization requests.
In terms of data communication: We support communication using security algorithms, transmission encryption protocols, and commercial-grade information encryption transmission based on dynamic keys. In terms of data processing: We adopt strict data filtering and verification, as well as a complete data review process.
In terms of data storage: All of your confidential information will be encrypted securely for storage.
In addition to the above technical security safeguards, at the institutional and management level, we have also formulated a series of security safeguards, including defining job responsibilities, conducting security and privacy protection training courses, enhancing employees’ awareness of data protection, and controlling access permissions. These measures are designed to prevent data loss, unauthorized use, unauthorized access or leakage, tampering, or damage.
If for any reason you believe that your interaction with us is no longer secure, please inform us by sending an email to nbkhsw@163.com.
If a security incident occurs that affects the security of your personal information, we will notify you via the email address, phone number, or in-app message center push you have reserved as soon as possible, and inform you of suggestions to reduce or prevent related risks. If necessary, we will take corresponding remedial measures in a timely manner in accordance with the internal security incident emergency response plan and report to the relevant competent authorities in accordance with regulations.

六、VI. Information Retention Period

We will process your personal information for the shortest period necessary to achieve the purposes stated in this Policy or as required by laws and regulations, unless a longer retention period is required by specific legal provisions. We will determine an appropriate retention period based on the quantity, nature, and sensitivity of the personal information. After the retention period expires, we will destroy your personal information.

1. To provide you with the products and services you requested in accordance with this Policy;
2. When you explicitly request the deletion of your personal information, we will treat this as a task and no longer retain your personal information.

When we confirm that the collection and processing of personal information have achieved the purpose specified in 1) above, or after we confirm your deletion or account cancellation request in accordance with 2) above, or after we terminate the operation of the corresponding product or service, we will stop retaining your personal information and delete it. Under normal circumstances, once the specified information retention period is reached, we will no longer retain your personal information. If for technical reasons we cannot destroy the information, resulting in the retention of personal information beyond the storage period, we will take appropriate measures to prevent further use of your personal information, including anonymization.

VII. Protection of Minors’ Personal Information

We attach great importance to the protection of minors’ personal information. If you are under the age of 14 (or the age specified by the laws of your country/region), please obtain the written consent of your parent or legal guardian before using our services. We protect minors’ personal information in accordance with the provisions of relevant laws and regulations of each region, country, or territory. Please note that if we discover that we have collected a minor’s personal information without first obtaining verifiable consent from their parent or legal guardian, we will take measures to delete the relevant personal information as soon as possible.

VIII. Statement on Policy Changes

We will update this Policy at least once a year based on changes in information practices. If we make any material changes, we will notify you via email (sent to the email address specified in your account) or post a notice in the App before the changes take effect. We recommend that you regularly review the App to obtain the latest information about our privacy practices.

IX. How to Contact Us

If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use, or disclosure of your personal information, please contact us through the following methods and specify "Privacy Policy". For requests, inquiries, or questions related to your personal information rights, we have a professional privacy and security team to address your issues. If your question involves a significant matter, we may ask you to provide additional information to confirm the nature and scope of the matter. If you are not satisfied with the response you receive, you may refer the complaint to the corresponding regulatory authority. When you contact us for consultation, we will provide you with information about possible complaint channels based on your actual situation.
Contact Information:
Email Address: nbkhsw@163.com
Contact Phone: 400-188-8660
Address: No. 8, Xinheng Sixth Road, Cicheng Private Industrial Zone, Jiangbei District, Ningbo City.